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David Deckelmann in Credit unions
How LiveSurvey Has Helped Credit Unions
Here at LiveSurvey, we work hard to ensure that credit unions have all the tools they need to succeed. Or maybe not all the tools. Maybe just one tool, actually. But that tool is knowledge. And you can do a whole lot with knowledge. We’d like to introduce two credit unions that have used our […]
David Deckelmann in Credit unions
Increase Your Credit Union’s Profits with… a Survey!?
There are numerous reasons why any credit union should survey their members. Frankly, we could probably list a dozen off the top of our heads, and we’d just be getting warmed up. (Don’t believe us? Check our blog history.) But let’s talk about one reason that nobody can ignore: You can increase your credit union’s […]
David Deckelmann in Credit unions
How Credit Union Member Experience (MX) Shapes Branches
Surveys can teach your credit union a lot about itself. But what is the purpose of knowledge if not to grow from it? In many cases, monitoring credit union member experience (MX) can shape the branch. The worst thing you can do with a survey is to look at the results and do nothing with […]
David Deckelmann in Credit unions
Three Signs Your Credit Union Is Delivering Good Member Experience (MX)
Credit unions distinguish themselves through their excellent member experience (MX). But not every credit union delivers the kind of MX they want to be known for. Some may be stinking up the joint without even knowing it! But here’s the thing: Most credit unions think they’re doing well! It’s only after a few bad survey […]
David Deckelmann in Credit unions
Four Signs Your Credit Union is Not Member Centric
On our blog last week, we talked a little about how to become more member centric. We suggested four things your credit union could to tap into the voice of the member. But perhaps you wondered to yourself, “does this apply to me and my credit union?” Well, wonder not. After years of robust surveying, […]
David Deckelmann in Credit unions
Early Warning Signs of Bad Credit Union Member Experience (MX)
Great member experience (MX) is one of the key differentiators between credit unions and banks. Failing to provide that MX is to lose some of what sets you apart. Obviously, then credit unions need to ensure they give their members their very best. Otherwise, they start to look a lot like banks. So, we’ve talked […]
David Deckelmann in Credit unions
Why You Need to Connect with the Voice of the Customer
Member surveys. Member experience monitoring. Listening to the voice of the member. If you’ve read this blog, you’ve probably seen something about any of those topics. But why do we talk about them so much? Read on to see why connecting with the voice of the customer is so important for credit unions today. What […]
David Deckelmann in Credit unions
Better Ways to Connect with the Voice of the Member
In the credit union industry, we like to promote how member centric we are. And when compared to banks, who answer to shareholders instead of members, we’re doing quite well.
David Deckelmann in Credit unions
Four Keys to Developing a Member-Centric Credit Union
But there is a common factor in all four of the above keys to becoming a more member-centric credit union: surveys.