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David Deckelmann in Credit unions
The LiveSurvey Origin Story: How We Got Here
LiveSurvey is a company founded by people. Human people, actually. And, like most human people, we’ve developed a soft spot for stories of heroes and villains. All these popular movies and TV shows about comic books must have gotten to our heads, because we’ve got it in our heads to share how LiveSurvey got […]
David Deckelmann in Credit unions
How to Plan for the Future with Credit Union Member Surveys
Okay, bear with me on this. I’m going to make up a fake survey for this blog to illustrate how to plan for the future with credit union member surveys. It’s going to get silly and, I hope, informative as well. Before we go too far though, have you read our recent blog about how […]
David Deckelmann in Credit unions
Credit Union Survey Benefits: Agile Member Services Through Real-Time Member Data
How long does it take your credit union to react to bad news. A day? A week? A month? Years? Read on to learn how surveys can cut that time down.
David Deckelmann in Credit unions
How (and How Not) to Use Your Credit Union NPS Scores in Board Strategy
One of the worst things a credit union can do with survey results is ignore them. The best thing a credit union can do with survey results is act on them. Simple enough, right? So, as far as relationship surveys are concerned, here’s how to use your NPS scores in board strategy. If you […]
David Deckelmann in Credit unions
Why Immediate Feedback is Critical for Credit Union Member Surveys
Sometimes it takes a while to get credit union member survey feedback. How long is too long, and what does “too long” even mean for surveys?