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Credit unions
March 18, 2019 / March 25, 2019 by David Deckelmann | Leave a Comment
Sometimes it takes a while to get credit union member survey feedback. How long is too long, and what does “too long” even mean for surveys?
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March 11, 2019 / March 12, 2019 by David Deckelmann | Leave a Comment
Credit unions have a choice of several different survey platforms. Read on to learn which might be best for them.
Strategic Survey Ideas
February 25, 2019 / March 4, 2019 by David Deckelmann | Leave a Comment
A few years ago, American internet users took 11 years’ worth of quizzes in the course of a month. What’s wild is that users voluntarily took the quizzes, and for no compensation! At LiveSurvey, we’ve taken a page out of Buzzfeed’s quiz book and applied them to our own practices. Here’s what we’ve learned from […]
Survey Metrics
February 18, 2019 / November 11, 2024 by David Deckelmann | Leave a Comment
NPS scores can tell you a lot—or a little—depending on how you read them. Read on to learn what your credit union can learn from its NPS scores.
February 11, 2019 / February 11, 2019 by David Deckelmann | Leave a Comment
Credit unions can build better relationships with their members by surveying them. Read on to learn about how they can act on their survey data.
February 6, 2019 / February 6, 2019 by David Deckelmann | Leave a Comment
Relationship survey can let credit unions know if they’re satisfied. But what can’t they tell you?
How-to Guide Member Insight Strategic Survey Ideas Surveys
January 29, 2019 / January 29, 2019 by David Deckelmann | Leave a Comment
Credit unions thrive on member insight. Surveys are one easy way to give all of your members a voice.
Strategic Survey Ideas Surveys
January 15, 2019 / January 15, 2019 by David Deckelmann | Leave a Comment
There’s no such thing as one best, or even five best transaction survey questions. The best questions depend on what you want to know
January 8, 2019 / January 8, 2019 by David Deckelmann | Leave a Comment
Much of member loyalty is driven by their perception of how convenient a credit union’s products and services are. Higher convenience correlates strongly with higher loyalty.
