LiveSurvey Blog
Browse Categories
David Deckelmann in Strategic Survey Ideas, Surveys
What is the Benefit of Peer Benchmarking?
Peer benchmarking is the process of evaluating your credit union against its competitors. While comparing two or more businesses, you may learn about how well match up against similar organizations. That’s all well and good, but does comparing oneself to the competition help? In this blog, we’ll look at how to use this information to […]
David Deckelmann in Survey Metrics
Five Employee Mistakes that Destroy Member Loyalty
The benefit of exceeding expectations is relatively small. On the other hand, the cost of failing to meet expectations can be huge. A negative member interaction can have up to four times the impact of a positive one.
David Deckelmann in Member Insight, Strategic Survey Ideas, Surveys
Survey Questions to Avoid for Better Credit Union Member Insight
Credit unions frequently give out surveys to their members to gain valuable credit union member insight. However, not all questions are created equal. If you want to make sure the feedback you’re getting is trustworthy, we’d like to caution against certain types of questions. Honest feedback is the best feedback. It’s the only kind of […]