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David Deckelmann in Credit unions
The LiveSurvey Origin Story: How We Got Here
LiveSurvey is a company founded by people. Human people, actually. And, like most human people, we’ve developed a soft spot for stories of heroes and villains. All these popular movies and TV shows about comic books must have gotten to our heads, because we’ve got it in our heads to share how LiveSurvey got […]
David Deckelmann in Strategic Survey Ideas
How Many Questions to Put on Your Credit Union Member Survey
The average reading speed for Americans is between 200 and 300 words per minute. By our calculations, this blog should take you 2–3 minutes to read. Now, imagine that you reached that 2–3 minutes before you were halfway through reading. Would you continue reading? Would you get frustrated, but finish anyway? Do you trust […]
David Deckelmann in Strategic Survey Ideas
How Can a Credit Union Fix a Bad NPS Score?
Unless you’re the first business ever to get an NPS score of 100, there’s always room for improvement. Even if you’re happy with your credit union’s result, there are ways to bring it up. Read on to learn how credit unions can fix an undesirable or downright bad NPS score. Most credit unions have […]
David Deckelmann in Credit unions
How to Plan for the Future with Credit Union Member Surveys
Okay, bear with me on this. I’m going to make up a fake survey for this blog to illustrate how to plan for the future with credit union member surveys. It’s going to get silly and, I hope, informative as well. Before we go too far though, have you read our recent blog about how […]
David Deckelmann in Credit unions
Credit Union Survey Benefits: Agile Member Services Through Real-Time Member Data
How long does it take your credit union to react to bad news. A day? A week? A month? Years? Read on to learn how surveys can cut that time down.