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David Deckelmann in How-to Guide
8 Tips for Making a Good Credit Union New Member Survey
40% of all account openers leave their financial institution within the year. Make sure that doesn’t happen by keeping them engaged. A new member survey could make all the difference.
David Deckelmann in Survey Metrics
What Is a Good NPS Score, Really?
Not long ago, we wrote about bad and good NPS scores. In it, we hemmed and hawed, equivocated, harrumphed, and even tergiversated. It was great. But in providing the most accurate answer, we may have failed to provide concrete numbers. We’re here to try again. But fair warning: there will again be a lot more […]
David Deckelmann in Strategic Survey Ideas
Tips for Increasing Survey Response Rates
Did you know that there are some survey questions that people prefer answering? It’s true. Asking the right kinds of questions can even help you increase your survey response rates. Recently, we let our pals at Credit Union 2.0 try out our credit union-specific survey platform out. They weren’t able to use our niftiest features, […]
David Deckelmann in Strategic Survey Ideas
Credit Union Survey Strategy Tips: How Often to Survey Your Members
Credit union member surveys allow you unparalleled insight into what your members need, as well as how they feel about your credit union’s performance overall. All the knowledge that credit unions can get from surveying their members empowers them to improve their services. However, as we all know, with great power comes great responsibility. […]
David Deckelmann in Credit unions
The LiveSurvey Origin Story: How We Got Here
LiveSurvey is a company founded by people. Human people, actually. And, like most human people, we’ve developed a soft spot for stories of heroes and villains. All these popular movies and TV shows about comic books must have gotten to our heads, because we’ve got it in our heads to share how LiveSurvey got […]
David Deckelmann in Strategic Survey Ideas
How Many Questions to Put on Your Credit Union Member Survey
The average reading speed for Americans is between 200 and 300 words per minute. By our calculations, this blog should take you 2–3 minutes to read. Now, imagine that you reached that 2–3 minutes before you were halfway through reading. Would you continue reading? Would you get frustrated, but finish anyway? Do you trust […]
David Deckelmann in Strategic Survey Ideas
How Can a Credit Union Fix a Bad NPS Score?
Unless you’re the first business ever to get an NPS score of 100, there’s always room for improvement. Even if you’re happy with your credit union’s result, there are ways to bring it up. Read on to learn how credit unions can fix an undesirable or downright bad NPS score. Most credit unions have […]
David Deckelmann in Credit unions
How to Plan for the Future with Credit Union Member Surveys
Okay, bear with me on this. I’m going to make up a fake survey for this blog to illustrate how to plan for the future with credit union member surveys. It’s going to get silly and, I hope, informative as well. Before we go too far though, have you read our recent blog about how […]
David Deckelmann in Credit unions
Credit Union Survey Benefits: Agile Member Services Through Real-Time Member Data
How long does it take your credit union to react to bad news. A day? A week? A month? Years? Read on to learn how surveys can cut that time down.