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Member Insight Strategic Survey Ideas Surveys
January 2, 2019 / January 2, 2019 by David Deckelmann | Leave a Comment
Credit union member surveys let you now how your members feel about your service and performance. It’s always great to hear when they’re happy. However, sometimes members let you know when something isn’t up to par. When your members are unhappy, that’s when it’s time to make changes. There’s no point in surveying your members […]
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How-to Guide Member Insight Strategic Survey Ideas
December 13, 2018 / November 11, 2024 by David Deckelmann | Leave a Comment
Here’s a revolutionary idea: asking people about their experiences in order to improve them in the long run. Credit union member surveys reveal significant, actionable member insight that can take your services to the next level. Financial institutions don’t just deal with money—they also deal in the social currencies of trust and loyalty. People turn […]
December 6, 2018 / December 5, 2018 by David Deckelmann | Leave a Comment
We’ve been sending out surveys to the recipients of our weekly LiveSurvey emails. We’ve been asking questions about Thanksgiving preferences, Halloween costumes, and soon, all manner of winter-holiday-themed goodies. We promise there’s a reason for all this. Actually, there are several reasons. They’re all very good reasons, we’re sure you’ll agree. As a survey company, […]
November 27, 2018 / December 5, 2018 by David Deckelmann | Leave a Comment
Credit unions use member surveys to gain valuable feedback. Some of the member insight they gain can help spur improvements or new services, direct marketing initiatives, or identify problem areas that require further attention. Gauging credit union member satisfaction is invaluable data that you can leverage. But we get it. Surveys aren’t your game. Your […]
Member Insight Surveys
November 21, 2018 / November 21, 2018 by David Deckelmann | Leave a Comment
Credit unions thrive on valuable member feedback. The right kind of feedback can help a credit union understand what direction to move, what services to offer, and how they can fix issues their members experience. Credit unions have several survey tool options to choose from, so why use LiveSurvey over other survey tools? The way […]
November 13, 2018 / January 15, 2019 by David Deckelmann | Leave a Comment
Credit unions frequently give out surveys to their members to gain valuable credit union member insight. However, not all questions are created equal. If you want to make sure the feedback you’re getting is trustworthy, we’d like to caution against certain types of questions. Honest feedback is the best feedback. It’s the only kind of […]
November 6, 2018 / November 6, 2018 by David Deckelmann | Leave a Comment
Surveying members is one of the best ways of directly measuring your credit union’s member satisfaction. Your survey results can tell you a lot on their own, but they can tell you even more when you compare your performance to that of your competitors. Credit union peer benchmarking can help your team take their services […]
Member Insight NPS Surveys
October 29, 2018 / October 30, 2018 by David Deckelmann | Leave a Comment
One of the most important things that a relationship or transactional survey can tell you is when someone is unhappy with your service. However, that information isn’t worth much if you don’t act on it. You can use a credit union NPS survey to address the concerns of unhappy members. While surveys are an incredible […]
October 22, 2018 / October 23, 2018 by David Deckelmann | Leave a Comment
Decisions Based on Information: Surprising Credit Union Member Insights Gained from Surveys When it comes to providing the best services for their members, credit unions have a couple different options. Credit union member insight can be gained from surveys. They can try to glean insight through guesswork or arcane rituals, or they can completely disregard […]
