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David Deckelmann in Surveys
How Credit Union Executives Feel About Christmas
Have you ever wondered how credit union executives feel about Christmas? Here’s What Our Survey Revealed! Surveys are a powerful tool for learning more about the people around you—whether it’s your members or your peers. We recently conducted a fun holiday survey among Credit Union executives, and the results were both surprising and insightful! 🎁 […]
David Deckelmann in Member Insight, NPS, Survey Metrics
What Is a Good NPS Score for My Credit Union?
Your Net Promoter Score can tell you a lot about your credit union’s member experience. But when should you worry, and when you bust out the bubbly?
David Deckelmann in Livesurvey product, Member Insight, Strategic Survey Ideas, Surveys
Credit Union Member Experience Tools: SurveyMonkey vs LiveSurvey vs Member Loyalty Group vs Raddon vs SoGo Survey
Credit union member surveys measure member satisfaction across a broad range of metrics. Credit unions can use this member feedback to add, eliminate, promote, or refine products and services. Survey responses also help credit unions find problem areas and pain points to be addressed.
David Deckelmann in Credit unions
The LiveSurvey Origin Story: How We Got Here
LiveSurvey is a company founded by people. Human people, actually. And, like most human people, we’ve developed a soft spot for stories of heroes and villains. All these popular movies and TV shows about comic books must have gotten to our heads, because we’ve got it in our heads to share how LiveSurvey got […]
David Deckelmann in Strategic Survey Ideas, Surveys
The Three Tenets that Should Shape Your Credit Union Member Surveys
Much of member loyalty is driven by their perception of how convenient a credit union’s products and services are. Higher convenience correlates strongly with higher loyalty.
David Deckelmann in Member Insight, Strategic Survey Ideas, Surveys
LiveSurvey: What’s with All the Holiday Surveys?
We’ve been sending out surveys to the recipients of our weekly LiveSurvey emails. We’ve been asking questions about Thanksgiving preferences, Halloween costumes, and soon, all manner of winter-holiday-themed goodies. We promise there’s a reason for all this. Actually, there are several reasons. They’re all very good reasons, we’re sure you’ll agree. As a survey company, […]
David Deckelmann in Member Insight, Surveys
Why Use LiveSurvey Over Other Survey Tools?
Credit unions thrive on valuable member feedback. The right kind of feedback can help a credit union understand what direction to move, what services to offer, and how they can fix issues their members experience. Credit unions have several survey tool options to choose from, so why use LiveSurvey over other survey tools? The way […]
David Deckelmann in Strategic Survey Ideas, Surveys
How are Credit Unions Using LiveSurvey?
One of the great things about the LiveSurvey platform is that we don’t limit what kinds of questions you can ask. As a result, we see many credit unions using LiveSurvey in creative ways, and to great effect. The Basics At its core, LiveSurvey is just a simple but powerful tool to ask questions and […]