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David Deckelmann in Survey strategy
When to Send Surveys to Maximize Engagement
One of the easiest ways to maximize engagement with surveys is to make sure the recipient receives it at the right time. But when is the best time to send a survey?
David Deckelmann in Survey Metrics
Member Experience Metrics Credit Unions Should Measure
There are two different kinds of member experience metrics that credit unions typically measure: Hard metrics and intangibles.
David Deckelmann in Survey Metrics
NPS for Credit Unions: How to Get Started
This is Part 5 of a 5-part series about credit union NPS. Read Part 3 to learn how to improve your NPS or Part 4 to learn why NPS can be unreliable!
David Deckelmann in Survey Metrics
The Ultimate Credit Union NPS Guide (Part 4)
This is Part 4 of a 5-part series about credit union NPS. Read Part 2 to learn what your score means or Part 3 to learn how to improve your NPS!
David Deckelmann in Survey Metrics
The Ultimate Credit Union NPS Guide (Part 3)
This is Part 3 of a 5-part series about credit union NPS. Read Part 1 to learn what NPS is or Part 2 to learn what your score means!
David Deckelmann in Uncategorized
The Ultimate Credit Union NPS Guide (Part 2)
This is Part 2 of a 5-part series about credit union NPS. Read Part 1 here to learn what NPS is!
David Deckelmann in Survey Metrics
The Ultimate Credit Union NPS Guide (Part 1)
Almost every industry uses the Net Promoter Score (NPS) or something like it to measure customer satisfaction. And credit unions—along with other financial institutions—do as well.
David Deckelmann in Livesurvey product, Member Insight, Strategic Survey Ideas, Surveys
Credit Union Member Experience Tools: SurveyMonkey vs LiveSurvey vs Member Loyalty Group vs Raddon vs SoGo Survey
Credit union member surveys measure member satisfaction across a broad range of metrics. Credit unions can use this member feedback to add, eliminate, promote, or refine products and services. Survey responses also help credit unions find problem areas and pain points to be addressed.
David Deckelmann in Survey strategy
Texts vs. Emails: SMS Survey Alerts for Credit Unions
Hey credit unions… Ever thought about what text messages would do for your survey response rate? Well, we’ve made it really easy to find out!